Shipping and Delivery
Q: What are your shipping options?
A: We offer standard, expedited, and overnight shipping. Shipping options and costs will be displayed at checkout.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers the next business day if the order is placed before 12 PM.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Product Information
Q: How do I find the right size for clothing and shoes?
A: Each product page includes a size chart to help you choose the correct size. If you’re unsure, feel free to contact our customer service team for assistance.
Q: Are the product images true to color?
A: We strive to display product images as accurately as possible, but colors may vary slightly due to different monitor settings.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping for a small additional fee. You can enter the details in the note section of your order and/or contact us for additional information.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition and packaging.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide you with a return shipping label and instructions.
Q: How long does it take to process a return?
A: Returns are typically processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method.
Account and Privacy
Q: How do I place an order?
A: To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Once you’re ready to check out, follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Can I modify or cancel my order after it has been placed?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive special offers.
Q: How do you protect my personal information?
A: We use industry-standard encryption and security protocols to protect your personal information. Please review our Privacy Policy for more details.
Q: How can I update my account information?
A: You can update your account information by logging in to your account and navigating to the account settings section.
Customer Support
Q: How can I contact customer support?
A: You can contact our customer support team via email at support@rosesbazaar.com or by phone at 786-586-5678. Our support hours are Monday through Friday, 9 AM to 5 PM EST.
Q: What should I do if I have a problem with my order?
A: If you experience any issues with your order, please contact our customer support team immediately. We will work with you to resolve the problem as quickly as possible.
Q: Do you offer live chat support?
A: Yes, we offer live chat support during business hours. You can access the live chat feature on our website by clicking the chat icon in the bottom right corner.